Terms of Service

1. Acceptance of These Terms

By accessing this website, you confirm that you have read, understood and agreed to be bound by these Terms of Service. If you do not agree with any part of them, you should not use our website or engage our services.

These terms apply together with any services agreement, statement of work or engagement letter that you sign with VTAS HOLDINGS, LLC. Where a signed agreement conflicts with these terms, the signed agreement governs for the subject matter it covers, and these terms continue to apply to everything else.

2. Eligibility and Authority

Our website and services are intended for adults acting in a professional capacity. By using them, you confirm that you are at least eighteen years old and that you have the legal authority to enter into these terms on your own behalf or on behalf of the organisation you represent.

If you use our services for an employer or another organisation, you confirm that you are authorised to bind that organisation. If your authority ends, you must stop using the services and tell the range desk so that access and records can be updated.

3. Description of Services

VTAS HOLDINGS, LLC provides technology holdings and systems advisory. Our six service lines are portfolio systems reviews, watchtower risk mapping, range integration programs, firebreak modernization plans, signal relay advisory lines and crew training circuits. Each engagement is scoped in writing before work begins.

The content on our website is provided for general information. It does not constitute professional advice for a specific situation, and it should not be relied upon as a substitute for a scoped engagement with our desk. Any decision you take based on general website content is your own responsibility.

We may modify, suspend or discontinue any part of the website or our service offerings at any time. We will make reasonable efforts to give notice of material changes that affect active engagements.

4. Permitted Use of the Website

You may view, browse and print pages from our website for your own internal and non-commercial purposes. You may share links to our pages freely, provided the content is not altered and the source is not misrepresented.

• You may read our pages and use our contact form to reach the range desk.
• You may quote short excerpts with clear attribution and a link to the original page.
• You may download and retain our legal pages for your records.

Any use beyond these permissions requires our prior written consent. We reserve all rights not expressly granted in these terms.

5. Prohibited Conduct

You agree not to misuse our website or services. The following conduct is prohibited, and we may take technical and legal steps to prevent it.

• Attempting to gain unauthorised access to our systems, accounts or data.
• Introducing malicious code, engaging in denial of service activity or interfering with normal operation.
• Scraping, harvesting or bulk collecting content or contact details without permission.
• Using our website to transmit unlawful, misleading, abusive or infringing material.
• Impersonating VTAS HOLDINGS, LLC, its personnel or another party.
• Reverse engineering or copying any part of our website or deliverables except as permitted by law.
• Using our services in a way that breaches export controls, sanctions or other applicable regulations.

We may investigate suspected violations, cooperate with authorities and suspend access where we reasonably believe a violation has occurred.

6. Accounts and Access

Some parts of our work may involve shared workspaces, client portals or protected documents. Where we provide access credentials, they are issued to a named individual and may not be shared, sold or transferred without our written agreement.

You are responsible for keeping credentials confidential and for activity that occurs under them. You must tell the range desk promptly if you believe a credential has been lost, stolen or compromised, so that we can revoke it and issue a replacement.

7. Advisory Engagements

Advisory work begins only when a written scope has been agreed. Each scope records the service lines involved, the deliverables, the planned schedule, the assumptions and the responsibilities of each party. Work performed outside an agreed scope requires a written change note before it proceeds.

Estimates of duration and effort are made in good faith and depend on the cooperation of the client team. Where a delay is caused by a dependency outside our control, the schedule and any related fees may be adjusted by agreement.

Our personnel may work remotely or on site as the scope provides. We retain discretion over the assignment of individual advisers, provided the overall skills required by the scope remain available.

8. Fees, Invoicing and Payment

Fees are set out in the applicable scope or engagement letter and may be stated as a fixed amount, a time and materials rate or a retainer. Unless stated otherwise, fees are exclusive of taxes, travel and third party costs, which are invoiced separately where they apply.

• Invoices are issued according to the schedule in the scope and are payable within the period stated on the invoice.
• Late amounts may incur interest and may lead to suspension of work after reasonable notice.
• Prepaid retainers are applied against delivered work and are not refundable once work has been performed.
• Third party licence and subscription costs are the responsibility of the client unless the scope says otherwise.

If you dispute an invoice, please contact the range desk promptly so that the matter can be resolved. Undisputed portions of an invoice remain payable on time.

9. Client Responsibilities

Advisory work depends on timely access to people, systems and information. You agree to provide accurate and complete information, to make suitably knowledgeable staff available, and to respond to queries within reasonable time.

• Nominate a primary contact who can coordinate approvals and access.
• Provide lawful access to the systems and records needed for the agreed scope.
• Ensure that any data shared with us may lawfully be shared and does not infringe third party rights.
• Apply the recommendations and operational changes that fall within your control.
• Maintain your own backups and security controls for systems you operate.

We are not responsible for outcomes that follow from inaccurate information, delayed access or a decision by the client not to act on advice.

10. Intellectual Property

All content on this website, including text, layout, graphics, styling and the underlying code, is owned by VTAS HOLDINGS, LLC or its licensors and is protected by applicable intellectual property law. Our name, brand marks and the presentation of our service lines are our property.

Nothing in these terms transfers ownership of our intellectual property to you. You receive only the limited rights expressly granted in these terms and in any signed scope. All rights not expressly granted are reserved.

Our advisory methods, templates, models, checklists and the general know how used to deliver services remain our property and may be used by us in other engagements, provided that client confidential information is never disclosed.

11. Deliverables and Licence

When an engagement produces deliverables, such as charts, risk maps, integration designs or training circuits, we grant you a perpetual, non-exclusive licence to use them within your organisation for the purpose for which they were created.

The licence does not permit resale, public distribution or incorporation into a competing commercial offering without our written consent, unless the scope expressly allows it. Deliverables that incorporate our underlying methods remain subject to our intellectual property rights.

Unless the scope states otherwise, working papers and internal notes remain our records and may be kept for professional and legal purposes in line with our retention practices.

12. Confidentiality

Each party may receive confidential information from the other. Confidential information means non-public information that is marked or reasonably understood to be confidential, including business plans, system details, commercial terms and personal information.

The receiving party will use confidential information only to perform the engagement, will protect it with reasonable care, and will share it only with personnel and providers who need it and who are bound by confidentiality duties. These obligations do not apply to information that is public through no fault of the receiving party, that was already lawfully held, or that must be disclosed by law.

Confidentiality obligations continue after an engagement ends, for as long as the information retains commercial value or as required by law.

13. Personal Information

Our handling of personal information is described in our Privacy Policy, which forms part of these terms by reference. The Privacy Policy explains what we collect, why we collect it, how long we keep it and the rights available to you.

Where we process personal information on behalf of a client, we do so only on the client instructions and under the terms of the relevant agreement. The client remains responsible for ensuring that it has a lawful basis to share the information with us.

You can review the full Privacy Policy at our privacy page, and you can contact the range desk with any question about it.

14. Disclaimers and Warranties

The website and its content are provided on an as available basis. While we work to keep information accurate and current, we do not warrant that the website will be uninterrupted, error free or free of harmful components, or that any content is complete for a particular purpose.

Advisory services are delivered with the reasonable skill and care expected of a professional firm. We do not warrant a specific commercial outcome, because outcomes depend on factors outside our control, including client execution and market conditions.

To the fullest extent permitted by law, we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

15. Limitation of Liability

To the fullest extent permitted by law, VTAS HOLDINGS, LLC will not be liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to the website or the services.

Our total aggregate liability arising out of or relating to an engagement will not exceed the fees actually paid to us for that engagement during the twelve months preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud, wilful misconduct or any other matter for which limitation is prohibited by applicable law.

16. Indemnification

You agree to indemnify and hold harmless VTAS HOLDINGS, LLC, its personnel and its providers against claims, losses, liabilities and reasonable costs arising from your breach of these terms, your misuse of the website, or your infringement of the rights of a third party.

We agree to indemnify and hold you harmless against claims that our original deliverables infringe a third party intellectual property right, provided you notify us promptly, allow us to control the defence, and do not settle the matter without our consent.

The indemnified party will provide reasonable cooperation in the defence of a claim, and the indemnifying party will reimburse reasonable out of pocket costs incurred in that cooperation.

17. Term and Termination

These terms apply while you use our website or services. An engagement continues for the period stated in its scope unless it is ended earlier in accordance with this section.

• Either party may terminate an engagement for convenience with the notice period stated in the scope.
• Either party may terminate immediately if the other commits a material breach that remains uncured after written notice.
• We may suspend or terminate website access if we reasonably believe these terms have been violated.

On termination, fees for work performed and commitments made up to the termination date remain payable. Sections dealing with confidentiality, intellectual property, liability, indemnity and governing law survive termination.

18. Third Party Materials

Our website may reference or link to third party materials, tools, standards or websites. These are provided for convenience and do not imply endorsement. We do not control third party materials and are not responsible for their content, availability or practices.

If an engagement requires the use of third party software or services, those items are governed by the terms of their own providers. You are responsible for complying with those terms and for any licence fees that apply.

19. Governing Law

These terms are governed by the laws of the State of California and the applicable laws of the United States, without regard to conflict of law principles. The courts located in California will have exclusive jurisdiction over any dispute arising from these terms, unless a signed agreement provides otherwise.

Before starting formal proceedings, the parties agree to attempt to resolve any dispute through good faith discussion. If a dispute cannot be resolved informally, either party may pursue the remedies available under the applicable law.

20. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, our practices or the law. When we make a material change, we will revise the effective date below and, where appropriate, provide a prominent notice on our website.

Continued use of the website or services after an update takes effect constitutes acceptance of the revised terms. If you do not agree with a revision, you should stop using the website and, where applicable, end the engagement in accordance with its terms.

21. How to Contact Us

Questions about these Terms of Service, or notices that must be given under them, should be directed to the VTAS HOLDINGS, LLC range desk. We will respond within a reasonable time and aim to acknowledge written notices within one working day.

Formal legal notices should be sent in writing to the postal address above and, where possible, also by email so that the range desk can confirm receipt promptly.